Return Policy

Return Period

You have 30 days from the date of purchase to return items for a refund or exchange. The return period begins on the date you receive the item, not the purchase date.

To be eligible for a return, items must be in their original condition, unused, unopened, and in their original packaging with all tags and labels attached.

Return Conditions

For a return to be accepted, the following conditions must be met:

• Items must be returned within the 30-day return period
• Items must be in original, unused condition
• Original packaging and documentation must be included
• Proof of purchase (receipt or order number) must be provided
• Items must not show signs of wear, damage, or use
• All accessories and components must be included

We reserve the right to refuse returns that do not meet these conditions.

Cost of Return Shipping

Return shipping costs are handled as follows:

• Defective or incorrect items: We will cover the return shipping costs
• Change of mind returns: The customer is responsible for return shipping costs
• Free shipping promotions: Original shipping costs may be deducted from refunds if the return is due to change of mind

We recommend using a trackable shipping method and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact us using the information provided in the Contact Information section to request a return authorization
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the item securely in its original packaging
5. Include the return authorization form or order number
6. Ship the item to the address provided in the return authorization
7. Once we receive and inspect the item, we will process your refund or exchange

Please allow 5-10 business days for us to receive and process your return after it has been shipped.

Non-Returnable Items

The following items are not eligible for return:

• Perishable items such as live plants or seeds that have been opened
• Customized or personalized items
• Items damaged due to misuse or negligence
• Items returned after the 30-day return period
• Items without proof of purchase
• Digital products or downloadable content
• Items that have been used or show signs of wear

General Legal Requirements

This return policy complies with applicable consumer protection laws, including:

• Federal Trade Commission regulations regarding mail order sales
• State consumer protection laws
• Distance selling regulations where applicable

Your statutory rights as a consumer are not affected by this policy. If you are a consumer, you may have additional rights under your local consumer protection laws that cannot be excluded or limited.

Order Cancellation Policy

You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled and must be returned using our standard return process.

To cancel an order:

• Contact us immediately with your order number
• If the order has not shipped, we will cancel it and issue a full refund
• If the order has already shipped, you will need to return it upon receipt

Refunds for cancelled orders will be processed within 5-7 business days.

Refund Procedure

Once we receive and inspect your returned item, we will process your refund as follows:

• Processing time: Refunds are typically processed within 5-10 business days of receiving the returned item
• Refund method: Refunds will be issued to the original payment method used for the purchase
• Refund amount: You will receive a full refund of the item price, minus any original shipping costs if the return is due to change of mind
• Notification: You will receive an email notification once your refund has been processed

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card company's processing times.

If you have not received your refund after 14 business days, please contact us using the information provided below.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Contact Information

For questions about returns, refunds, or to initiate a return, please contact us:

Beautymarketplac
2270 White Pine Ln
Pittsburgh, PA 15217
United States
Phone: +1 (573) 994-2208
Email: team@beautymarketplac.world

Please include your order number in all communications regarding returns or refunds.